Returns and exchanges
a.Returns period will be 14 days.
b. We want you to be perfectly happy with every purchase and if you are not satisfied with your order for any reason (size, color, fitting), you may request an exchange or return of saleable merchandise within 14 days from receiving the order. Make sure the merchandise you return is in its original condition, tags, receipts and packaging included, otherwise we will be unable to accept your return and issue a refund. Incomplete, worn or damaged returns will not be accepted.
c. We do not offer free returns. Research has shown that free returns encourage people to make inconsiderate orders such as placing orders without carefully checking size guides. Free returns have increased the number of returns massively, which has resulted in a big impact on the climate. That is why we don’t offer free returns and hope you carefully consider before you buy.
d. On the other hand, we understand that not all returns are avoidable so we want to make it as clear as possible for you to return an item. To submit a return or exchange request, please fill out our Contact Form. If you would like to exchange an item, please specify the size and color you wish to receive in return.
e. As next, customer support will contact you and offer to arrange a return using the courier service UPS.
i. Returns from the Netherlands are fixed at 10 €.
ii. Returns from the “Rest of Europe” are fixed at 20 €.
iii. Returns from the “Rest of the World” are fixed at 35 €.
f. Having received your return, we will carry out suitable quality checks and refund or exchange the returned product.
g. Your return or the cost difference (in case of exchange) will be refunded with the same payment method as the one used to make the original purchase. Please allow up to 30 days for processing your return and credit from your financial institution.
h. Please note that the original delivery costs will not be refunded.